NO SHOW & LATE CANCELLATION POLICY
- MISSED APPOINTMENT: If a client fails to appear for their previously scheduled appointment or surgery, we will require a deposit equal to the cost of the expected services for every future appointment or surgery. If the client and patient fail to appear for a subsequent pre-paid appointment or surgery, the client will forfeit the full pre-payment. After 3 missed appointments or surgeries, the client will not be allowed to receive future care from Everhart Veterinary Medicine, and we will send a notification of client termination.
- LATE ARRIVAL: Late arrivals for appointments of greater than 5 minutes may cause the veterinary staff to arrive late for the subsequently scheduled appointments on a given day. If you are more than 15 minutes late for any scheduled appointment, you may be asked to reschedule and leave a deposit for future appointments.
- We understand that emergencies arise and schedules change, so please contact us as soon as possible if you are unable to appear for your already scheduled appointment or surgery.
PAYMENT POLICY
- Payment for services rendered is due at the time they are provided, without exception.
- For your convenience, we accept cash, Visa, MasterCard, Discover, American Express and Care Credit.
- Failure to rectify unpaid invoices may result in collections involvement and/or termination of the veterinarian/client relationship.
- A deposit will be taken for all new patients when scheduling their initial appointment and is refundable up to 48 business hours before their scheduled appointment.
- A deposit will be taken for all surgical, ultrasound, and specialty appointments.
- Regular surgery deposits are refundable up to 7 business days prior to the planned procedure.
- Specialty surgery deposits are refundable up to 14 business days prior to the planned procedure.
- Specialty appointment deposits are refundable up to 48 hours prior to the scheduled appointment.
BEHAVIOR EXPECTATIONS
At Everhart Veterinary Medicine, our mission is to provide exceptional patient care and compassionate client communication. Providing you with a high level of care and service requires mutual respect, cooperation, and kindness.
To nurture an inclusive and mentally healthy environment for both clients and staff, we have instituted a code of conduct for all Everhart Veterinary Medicine clients. We respectfully ask the following of our clients:
- Understanding, Empathy, and patience. We are empathetic to our patients and clients and appreciate the same in return. Please understand that our team works with individuals and pets with varying levels of need, and in certain situations may need to prioritize their time accordingly. Our individualized approach to patient care relies heavily on equitable time management for all.
We have a zero-tolerance policy for the following behaviors:
- Verbal abuse, malicious or harmful statements, profanity, or degrading comments directed at any member of our staff or fellow clients.
- Any form of harassment including but not limited to cyberbullying, discriminatory comments and/or actions, and intimidation tactics and/or threats.
- Refusal to pay for products and/or services.
This policy is strictly enforced, and non-compliance will result in corrective measures, up to and including being asked to leave the property, and/or terminating the veterinarian/client relationship. Please understand that the health and well-being of your animal is very important to us, and we wish to offer the best veterinary services for your animal. Thank you for choosing Everhart Veterinary Medicine as your animal’s healthcare provider.
